Refund policy

Return & Refund Policy

Last Updated: September 27, 2026

At Studio96, our grillz are custom-made specifically for each customer. Because of the personalized nature of our products, please review this policy carefully before placing your order.

1. Custom Grillz

All custom grillz are made specifically according to the customer's order, selected design, material, tooth count, and impression.

Because of this, custom grillz are generally not eligible for returns or refunds due to a change of mind, personal preference, incorrect selection, or no longer wanting the product.

2. Defective or Incorrect Orders

If you receive grillz that are defective, damaged during production, or materially different from the specifications confirmed in your order, please contact Studio96 as soon as possible.

We may request photographs, videos, or other information to evaluate the issue.

After reviewing the issue, Studio96 may offer a repair, remake, replacement, or refund where appropriate.

3. Fit Issues

Our grillz are made using the impression provided by the customer.

If your grillz do not fit correctly, contact us so we can review the situation and determine whether a remake or other solution is appropriate.

Fit issues caused by an inaccurate, incomplete, distorted, or improperly made impression may not qualify for a free remake or refund.

4. Returns

Do not send a product back without contacting Studio96 first.

If a return is approved, we will provide instructions for returning the product.

Customers may be responsible for return shipping costs unless the return is the result of an error or defect attributable to Studio96.

5. Refunds

If a refund is approved, the refund will generally be issued to the original payment method.

Once a refund has been processed, the time it takes for the funds to appear in your account depends on your bank or payment provider.

Shipping charges may not be refundable unless otherwise required by applicable law or the return is due to an error by Studio96.

6. Order Cancellations

Because our products are custom-made, cancellation requests must be submitted as soon as possible.

Once an order has entered production or customization has begun, it may no longer be eligible for cancellation or a refund.

If your order has not yet entered production, contact Studio96 as soon as possible to request a cancellation.

7. Impression Issues

If the impression provided by the customer is unusable or does not contain enough information to manufacture the grillz properly, Studio96 may require a new impression.

A new mold or impression kit may be subject to additional charges.

An unusable customer-provided impression does not automatically qualify the order for a refund.